Contact
Three offices, one team.
New Zealand, Japan and India — so a brief sent overnight is answered inside a working day whichever market you sell from. Every enquiry reaches a real person, not a queue.
Where we are.
Head office
Head office
WhatsApp, voice and text — monitored 24/7 for trade enquiries.
17 Landon AvenueMangere East, Auckland 2024
Japan office
Japan office
Call or text within Japan — for partners already on the ground.
13-15 KakinokizakaHashimoto, Wakayama 648-0097
South Asia desk
India desk - Ms Uzma
WhatsApp and voice on India Standard Time - South Asian enquiries.
Or email info@vbdmc.com — the same inbox behind all three.
What to include so we can quote first time
The more of this you can give us, the closer the first quotation will be to the final one. None of it is mandatory — a rough brief is still worth sending, and we would rather see it early and ask questions than wait for something polished.
- Destination or destinations, and whether it is one country or a multi-country routing.
- Dates, or the window you are working within.
- Passenger count and, for anything on a coach, the case count — vehicles are specced on luggage as much as seats.
- Budget band, per person per night or for the programme.
- Guide language, if it is anything other than English.
- Dietary requirements — halal, vegetarian, vegan or Jain. In several of our destinations these decide the restaurant list rather than just the plate, so they change the routing.
- Anything already promised to the client: a named hotel, a restaurant, a festival date.
Before you send a brief
How quickly will I hear back?
Within 24 hours on every brief, in any of our destinations. The first quotation is complimentary and fully costed — a real quotation, not a holding reply.
Do you work with direct travellers?
No. We are trade-only — travel agencies, tour operators, incentive houses and corporate planners. If you are travelling yourself rather than selling, your own travel agent can contact us on your behalf.
Will you contact my client?
Never. We operate entirely behind the scenes, programmes run under your brand, and proposals are co-branded to your agency on request. Your client does not learn our name unless you choose to tell them.
Which office should I contact?
Any of them — a brief reaches the same team whichever you use. The New Zealand line is monitored 24/7 and is the one to use if you are unsure; the India desk runs on India Standard Time for South Asian agencies, and the Japan number is for partners already on the ground.
Do I contact you or the destination site directly?
Either. Japan has its own operation at vbjapandmc.com and a brief sent there reaches the same company. For a multi-country programme, or any destination without its own site yet, start here.